The Village volunteer program is about to move to the next level of service, adding a Village Friends program and Quick Response Team to help members who need more than just help with routine tasks, and partnering with a local home care firm to help members line up reliable care.
In the past ten months, Village volunteers have filled more than 250 requests for services from members in our neighborhood. We have nearly 75 active volunteers responding to day-to-day requests for help now. These services range from picking up prescriptions at CVS, walking a dog, or taking members to doctors' appointments or physical therapy.
Now The Village is adding a group of volunteers, called "Village Friends," who will assist members who need some special care. In these one-on-one relationships between members and volunteers, the volunteer will assist the member in accessing Village resources. In addition, a new team of 4 to 5 specially trained volunteers, called the"Quick Response Team," will spring into action when a member needs a range of services following an unanticipated event, such as hospital stay or the death of a spouse, says Executive Director Bob McDonald.
"This team will be trained to assist people when they are discharged from the hospital or rehab. They might help set up the proper conditions in the home or arrange for meals, or help the member follow doctor's instructions," McDonald said.
"At the death of a spouse, they will work with the member to see what kind of support is needed. It might be help with meals or in assisting the member with funeral arrangements," he said.
These volunteers will undergo special training for these programs.
Augmenting volunteer efforts, McDonald is in touch with Catholic University to get a social work intern assigned to the Village as part of their field education. The intern might assist in the training of volunteers, help with doing need assessments, and provide home visits with members. He hopes to have that program in place by January 2015.
The Village has also announced a partnership with Home Care Assistance (HCA), the District's largest provider of in-home care for seniors. (See the announcement here.) For members who need more intensive home assistance, The Village has negotiated reduced rates with Home Care Assistance.
The Village is recommending Home Care Assistance to members based on extensive research and discussions with the Capitol Hill Village, which has used Home Care Assistance as their sole provider since 2007.
Here are some of the factors that led FBWE Village to select them:
- All caregivers are employees of the company; none are independent contractors
- HCA does all the vetting and training of their Certified Nursing Assistants
- All employees are screened, bonded, and insured
- 160 full-time caregivers in the area; 250 part-time employed caregivers
- 2 RN's on staff provide supervision of staff and initial intake consultations
- 24/7 live care manager answers calls for clients and their families, including weekends and holidays.
HCA's standard rates are $24 per hour or $260 per day. For FBWEV members, the rates will be $21.60 per hour or $216 per day for 24-hour live-in care. The usual practice is a minimum of 4 hours, however, in a high-density area such as Foggy Bottom-West End, it often possible to provide two hours of service to one client and two hours to another in a single day.